Frequently Asked Questions

Where is the Premier Plus Pediatrics, PLLC office located?

We’re located at 1414 E. Walnut Street in Seguin, Texas. Our zip code is 78155.

My child has a fever in the middle of the night. How do you I contact you after hours?

We have a provider on call, 24 hours a day, to provide emergency and urgent medical needs. Please call the office at 830-491-5019 and follow instructions given.  In South Texas region, non-urgent medical questions can be answered by calling 210-22-NURSE.

My child was seen for a wellness check-up. Why did I receive a bill?

You should verify preventive care benefits with your insurance company including limitations, exclusions, and vaccine coverage prior to your visit.

If a problem or diagnosis is discovered, discussed, and treated during a wellness check-up, there may be an additional charge.

We're new to the area. How can I prepare for our first appointment with your office?

New Patient Packets are available in the Our Office tab on our website. You may download, print, fill out, and bring with you to your first appointment or fill out on a computer or phone and email to info@premierpluspediatrics.com.

If you have any records from your child’s previous healthcare provider(s), please bring copies—or at least their contact information so we may request it from their office directly. If you’re unable to fill out the packet ahead of time, please arrive early to your appointment to fill them out prior to your visit.

Please note:

  • We cannot see a minor patent without a parent or other responsible adult present.
  • When your child turns 18 years of age, they are considered an adult and as such we cannot release any information without their written consent.

I'm worried about my child's behavior. Can I discuss this with one of your providers?

Absolutely! Our providers are trained and qualified to address the mental health of your child—as well as the physical.

Our practice provides developmental screenings, as well as working through emotional problems, disruptive behavior, ADHD, anxiety, and other issues. Please feel free to call our office and ask to speak to a provider about your concerns in these areas anytime. We know it can be stressful and we want to help you and your child.

What ages do you see in your office?

We care for ages ranging from birth to 21-years-old. We also provide lactation support for new mothers. 

What insurance does Premier Plus Pediatrics, PLLC accept?

We currently accept the following insurance:

  • BlueCross BlueSheild (BCBS),
  • Cigna,
  • Galaxy,
  • Healthcare Highways,
  • Humana,
  • Tricare, and
  • United Healthcare.

We should be in-network with Medicaid and Aetna soon.

We don't have insurance. Will you still treat my child?

Yes! In addition to insurance, we accept cash, check, and credit cards.

  • Estimated charges for your visit with one of our providers will be determined at the time of checkout.
  • You will be offered a self-pay discount if paid in full at check out.
  • If there are additional charges based on the type of visit you will be sent a statement for additional payment.
  • If you have any questions, please call our office and ask to speak with the billing department.

I'm not going to be able to keep my child's appointment! What's your policy?

If you are unable to keep your appointment, we ask that you kindly call the office 24 hours in advance to cancel.

  • If you are more than 15 minutes late for your appointment, you may be asked to see another provider or reschedule.
  • A missed appointment is an appointment that is missed or not canceled within 24 hours.
  • Any scheduled appointment that results in a missed appointment will incur a $25.00 missed appointment fee.

Nosotros no hablamos inglés. ¿Tiene un proveedor que hable español?

¡Sí, tenemos un proveedor que habla español! También tenemos documentación para pacientes nuevos en español.

My child isn't feeling well. But, how do I know if they need to be seen in your office?

If your child is sick, injured, or struggling mentally—please call us at 830-491-5019.

Do you provide sports physicals?

Yes! In fact, we recommend asking for a sports physical when you schedule your child’s next routine well-child visit. Think about making such an appointment at least 6 to 8 weeks before starting a new sports season to give time for any additional evaluation or treatments that may be needed.